Terms

Campus Dash lets you order from stores around Academic City University and either collect your order yourself or have a Campus Dash Partner bring it to you on campus. These terms apply whenever you order.

Your account

Customer accounts are for Academic City students and staff. You sign in with a code sent to your @acity.edu.gh address. One person, one account. The same account can also carry orders as a Partner or run a store.

Keep your phone number accurate. It is how a Partner reaches you when they arrive.

Ordering

Stores set their own prices and decide what is available. Some items let you choose how much you spend, from the amounts the store offers. You order from one store at a time. At checkout you choose to collect it yourself or to have a Campus Dash Partner bring it to you, and you see the full price before you pay.

Some items can come in a pack, at the store's price for one pack. An item that can starts with a pack at checkout; untick it if you do not want one.

You can add additional information for the vendor, such as "no onions". Only the store sees it. It is sent with your order and cannot be changed after you pay.

If a Partner is bringing it, you choose where on campus from the list. A hostel on its own means its entrance. A building or a floor is enough; a room is optional. You can also add additional information for your Partner, such as "call when you arrive". Only your Partner sees it.

Prices and fees

Your total can include:

• the food, at the store's price
• packs, at the store's price for one pack, one for each item you choose to have packed
• a Campus Dash service fee, which includes the cost of processing your payment
• the Campus Dash Partner fee, only if a Partner brings your order

Every fee is shown before you pay, and the total shown is the amount you are charged. A later price change never changes an order you have already placed.

Payment

You pay once, on a secure payment page, before the store sees your order. An order is only confirmed once your payment is confirmed to us. Coming back to Campus Dash from the payment page does not, on its own, confirm anything.

Until you pay, you can change how you get it or abandon the order. Nothing is charged for an order you abandon.

Meal Scan orders

If a store accepts Meal Scans, you can pay for food from its menu with your campus meal scan. One Meal Scan covers GH₵40 of food at the store's prices, and your food must come to at least GH₵40 to use it. If your food comes to more, you pay the difference. The GH₵40 is settled between you and the university, not by Campus Dash.

You also pay for any packs, the Campus Dash service fee, and the Partner fee if a Partner brings it. A pack is optional when you collect. A Partner order needs at least one item in a pack.

The store checks your scan before preparing anything. If the store cannot accept it, the order is cancelled. Make sure your scan is clear and fully visible: once your order is paid for, payments for an invalid Meal Scan are not refunded. If you believe the store refused a valid scan, call us and a person will review it. Upload only a scan that belongs to you. It is seen by you, the store and Campus Dash administrators, never by a Partner.

Preparation and collection

Once your payment is confirmed, the store starts on your order. There is no separate step where the store accepts it. When the food is ready, the store marks it ready and you are told.

When you collect, the store reads you a 4-digit code at the counter. Enter it in Campus Dash to confirm you have your order.

When a Partner brings it, Campus Dash shows you a 4-digit code. Read it to your Partner only once your order is in your hands.

Too many wrong codes locks the code for a few minutes, for everybody, to stop guessing.

Campus Dash Partners

A Campus Dash Partner is a student or staff member who chooses to carry orders and earns the Campus Dash Partner fee for doing it. Partners are independent: they are not employees of Campus Dash or of the store.

The store is responsible for preparing your food safely, and for it until it is handed over to you or to your Partner. While your order is with your Partner, the Partner is responsible for handling it appropriately and for their own conduct. Campus Dash runs the service that connects you with stores and Partners; it does not itself prepare or carry your food.

If something goes wrong with an order, tell us. Nothing in these terms takes away any right you have, or any responsibility anyone has, under applicable law.

Where you are

The place you choose is where your Partner comes. It cannot be changed once you have paid, and Campus Dash does not track your location. If you move, call your Partner. Their first name and phone number are on your order while they are carrying it.

If your Partner cannot reach you after waiting, they may record that you were not there, and Campus Dash will review what happens next.

Cancellations and refunds

You cannot cancel an order once it is paid, and it is not refunded because you changed your mind.

A refund may apply when a paid order cannot be fulfilled, for example:

• the store cannot make your order
• your order never reached the store because of a problem on our side
• you were charged more than once for the same order

Refunds are not automatic. A person at Campus Dash reviews each case and, where a refund applies, returns what you paid for that order to your original payment method.

If something is wrong or missing, report it from the order or call us.

What Campus Dash can and cannot do

Campus Dash works on campus only. Stores open and close when they choose, and Partners are students and staff who are available when they are. A Partner is never guaranteed: if none is found in time, you can collect your order yourself.

Respect

Partners are students and staff helping the campus community. Treat them, and the people at every store, with respect. Campus Dash may restrict or suspend an account that abuses the service or the people in it.

Your information

A store sees what you ordered and your additional information for the vendor. It never sees your additional information for your Partner, where your order is going or your phone number. Your Partner sees your first name, where you chose and your additional information for them, and your phone number only while they are carrying your order. A Partner never sees your additional information for the vendor or your Meal Scan. Nobody is shown your surname.

Contact

Call Campus Dash on 0531275217 or 0594667183.

Changes

When these terms change, we publish the new terms and ask you to accept them. What you accepted, and when, is recorded.

Campus Dash Partners are students and staff who carry orders across campus, help the campus community and earn for doing it. These terms apply when you carry orders as a Partner.

Becoming a Partner

You apply from your customer account with a photo of your student or staff ID. A Campus Dash administrator reviews every application. Being a Partner is part of your one Campus Dash account, not a separate one.

You are an independent Partner, not an employee of Campus Dash or of any store. You choose when you are available and which orders you take.

Taking and carrying orders

Before you take an order, you see the store, the part of campus it is going to, and what you earn. Once you take it, you also see the exact place the customer chose, their first name, any additional information they left for you, and their phone number.

While you are carrying an order, the customer sees your first name and your phone number, so that they can reach you about it.

You may carry more than one order at a time, up to the limit Campus Dash sets. You cannot carry your own order, or an order from a store you own.

Collect only once the store has marked the order ready. At the store, enter the 4-digit code the store reads out to you. At the destination, enter the 4-digit code the customer reads out to you. Never ask a customer for their code before they have their order.

If the customer has moved, call them. If you cannot find them, wait for the time shown in the app and try to call before recording that they were not there.

If you cannot finish an order you have taken, release it in the app as early as you can so another Partner can take it. Campus Dash may also take you off an order, for example if you cannot be reached.

Handling food

From the moment you collect an order until you hand it over, you are responsible for how you handle it. Keep it sealed and upright, keep it away from anything that could contaminate it, keep your hands and anything you carry it in clean, and follow any food-safety rules that apply. Never open, eat from or tamper with an order.

Your conduct and the law

You are responsible for complying with applicable law and for your own handling, conduct and actions while carrying orders. Where your conduct breaks the law or causes harm, you may be personally responsible for it and may be subject to investigation, enforcement or other legal consequences by the relevant authorities. Campus Dash may also restrict or end your ability to carry orders.

Customer information

A customer's phone number is shown to you only while you are carrying their order, and only so you can reach them about it. Do not save it, share it or use it for anything else. You never see a customer's Meal Scan.

Earnings

You earn the Campus Dash Partner fee, currently GH₵5, for each order you complete. You also earn it when you waited, as the app asks, and recorded that the customer could not be found.

You do not earn the fee for an order you released, or for one Campus Dash took you off, before it was completed.

Earnings are counted by the week, Sunday to Saturday. Each week, once your available balance reaches the payout threshold, currently GH₵20, Campus Dash sends it to your mobile money account and records the payment. A smaller balance carries forward to the next week. Keep your payout details accurate.

Conduct

Treat customers and store staff with respect. Customers may rate completed deliveries. Campus Dash may restrict or suspend a Partner who does not keep to these terms.

Contact

Call Campus Dash on 0531275217 or 0594667183.

Changes

When these terms change, we publish the new terms and ask you to accept them. What you accepted, and when, is recorded.

Your store stays your business. Campus Dash brings you orders that are already paid for and, when a customer asks, a Campus Dash Partner to carry them. These terms apply when you run a store on Campus Dash.

Your account and approval

You sign in with a code sent to your phone number. Keep that number working. One account runs one store.

A Campus Dash administrator reviews every store before it goes live, and may pause, restrict or suspend a store that does not keep to these terms.

Your store and menu

You set your prices and choose what is available. Campus Dash may also let your store offer items where the customer chooses the amount, from a starting price in steps you set or from a list of prices you set. Keep your menu accurate, mark items sold out when they are, and close the store when you are not taking orders.

Your store photos must be your own and must show your store or what you sell.

You are responsible for the food and goods you sell, for preparing them safely, and for any licence or permission your business needs.

Packs

Campus Dash may approve your store to sell packs. Once it has, you set the price of one pack and choose which items are available with one. A customer pays your pack price for each item they choose to have packed, and you pack those items. A new pack price applies to new orders only.

Orders

You only ever receive orders that have been paid for, so there is nothing to accept or reject. Start preparing when an order arrives, and mark it ready only when it is ready.

Read the additional information if the customer left any for you. It is their note for your store, such as "no onions".

When somebody comes to collect, read them the 4-digit code shown on the order, whether they are the customer or a Campus Dash Partner. Hand the order over only once they have entered it.

If you cannot fulfil a paid order, tell Campus Dash straight away.

Meal Scan orders

If your store accepts Meal Scans, customers can pay for food from your menu with one. You check each scan before preparing the food, and you only accept a scan you would accept at your counter. If you cannot accept it, say why: the order is cancelled. Campus Dash does not verify scans with the university.

One Meal Scan covers GH₵40 of food at your prices. That GH₵40 is settled between the student and the university. It is not paid through Campus Dash, and Campus Dash does not pay it to you. When a customer's food comes to more than GH₵40, they pay the difference through Campus Dash, and that difference is yours. Packs on a Meal Scan order are yours too.

Getting paid

You receive the full price of the food you sell, the amount paid above GH₵40 on Meal Scan orders, and your pack price for every pack a customer buys. Campus Dash takes no commission from your prices or your packs. The customer pays the Campus Dash service fee, the cost of processing their payment and any Partner fee on top.

When you add your mobile money details under Getting paid, Campus Dash registers them with Paystack. From then on your share of each order is set aside for you by Paystack as the customer pays, and Paystack pays it into your account on its own settlement schedule, usually the next working day. Weekends and Ghana public holidays are not working days, so sales from Friday to Sunday usually arrive on Monday. Campus Dash does not hold or send this money.

Add your mobile money details before you start selling, and keep them accurate. If an order is paid before they are registered, your share of it is recorded as owed to you, and Campus Dash pays it to your mobile money once you have added your details.

If a paid order is refunded because it could not be fulfilled, you are not owed that order. If your share of it has already been paid to you, Campus Dash will contact you about it.

Customer information

You see what was ordered and any additional information the customer left for you. You do not see where an order is going, what the customer wrote for their Partner, or the customer's phone number. Do not try to collect customers' personal details through Campus Dash.

Contact

Call Campus Dash on 0531275217 or 0594667183.

Changes

When these terms change, we publish the new terms and ask you to accept them. What you accepted, and when, is recorded.